[FIXED]EU servers down

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Gouki[PM]

Customer Support
Staff member
#2
OVH UPDATE:

We are currently facing a major incident in our DataCenter of Strasbourg with a fire declared in the building SBG2.
Firefighters were immediately on the scene but could not control the fire in SBG2.
The whole site has been isolated, which impacts all our services on SBG1, SBG2, SBG3 and SBG4.
If your production is in Strasbourg, we recommend to activate your Disaster Recovery Plan.
All our teams are fully mobilized along with the firefighters.
We will keep you updated as more information becomes available.
 

Gouki[PM]

Customer Support
Staff member
#3
OVH UPDATE 2:

Due to a major fire at the datacenter where our servers are hosted (OVH), we expect servers PlayConquer_EU (EU1) and Anniversary_EU (EU2) to be lost.
Of course we have several back-ups hosted on other servers but your progress in-game may be rolled back up to 24 hours at worst.
This loss of progress will be compensated with extending VIP subscriptions and CP showers.

We are working on moving the EU databases to a new server. This will be done as quickly as possible!

We apologize for any inconvenience this may cause and appreciate your patience and understanding.





بسبب حريق في سيرفرات الهوست بتاعت اللعبة ممكن يحصل بعض المشاكل في playconquer_EU و Anniversary (اوروبي جديد وقديم ) فيه بالفعل داتا احتياطيه مرفوعه ع هوستات تانيه بس ده هيسبب ان اللعبه هترجع ٢٤ ساعه ف كل حاجة ف اسوء الظروف هيبقي فيه تعويض ب VIP و سبس شاور *٢ احنا شغالين ع نقل السيرفرات الأوروبية ل هوستات تاني وده هيحصل ف اسرع وقت اسفين ع اي مشاكل او ازعاج سببنهولك بسبب المشكله واحنا مقدرين تفهمكم للمشكلة.
 
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Hano

Active Member
#4
We hope that this issue is resolved ASAP and that there is not much damage
--

is there any new update from OVH
 

Gouki[PM]

Customer Support
Staff member
#6
Servers PlayConquer_EU (EU1) and Anniversary_EU (EU2) are back online! :)
You may experience a small rollback (up to 20 hours). Please check for bugs and let me know on discord or our ticket system. Thank you!
 

Gouki[PM]

Customer Support
Staff member
#8
A CP Shower (Increased CP Bags drop rate) has been enabled for servers PlayConquer_EU (EU1) and Anniversary_EU (EU2).
It will end in 7 days!

Please use this time to make up for your losses :)

ضعف السبس في الدروب علي سيرفر اوروبي قديم وجديد Playconquer_EU و Anniversary_EU لمدة اسبوع من دلوقتي
 
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