failed to login: client files are missing

#1
Hi i have when i try to log in
failed to login: client files are missing . please reinstall the client , and then login again .(978)
i tried to reinstall but didnt work please help me thx for ur time !
 

Gouki[PM]

Customer Support
Staff member
#2
Apologies for the delay. I was in the hospital for a bit :(

This issue is most likely caused by your anti-virus software removing a game file or a corrupt download.
Due to a new protection method for our game files, it may trigger a false positive regarding 'virus/malware' with your anti-virus software.
It's advised to temporarily disable, or add an exclusion for our game folder / game files to your anti-virus software as certain game files may be removed while installing the latest update.
 
#3
i hope you feel better and i hope the best for u :)

i reinstalled the game again but same thing, failed to login: client files are missing . please reinstall the client , and then login again .(978).

when i installed the game for the first time i was was stuck at the last update so i downloaded the patch manually but same thing i get the same error.